Relay | About the Company
Relay: The K-12 Special Services Platform
Give your providers more time to help kids with faster documentation, while maximizing your revenue.
It’s not an individual race, it’s a Relay.
In 1993, Relay was a small startup focused on helping school districts in Rhode Island to simplify and maximize their claiming processes.
For more than three decades, Relay has expanded our software and services— but one thing remained steadfast, our promise to serve as the Medicaid liaison for each district we work with.
1993
Where It Started
One small team, one stubborn problem.
We started in Rhode Island with a handful of people and a conviction that still holds: schools should recover every dollar they're owed for the services they deliver, without drowning in the paperwork to prove it.
2022
We Became Relay
A name for the way the work moves.
The work grew, and so did we. Serving a student, documenting that service, and claiming compliant reimbursement is never a single motion. It's a relay, a series of handoffs between people, systems, and steps, where one fumble can cost a district real funding. We took the name Relay because it names what we do. Keep the baton moving, cleanly, every time.
Our Promise
The One Thing That Never Changed.
A genuine expert in your corner, from day one Our platform has grown. Our footprint has grown. One promise hasn't moved: every district we work with gets a dedicated Medicaid liaison. When your state rewrites the rules, you're not deciphering them alone. When an auditor asks the hard question, someone who knows your program is already standing beside you.
Today
28+ States & Growing
Wherever you are in the work, we run the leg with you.
Maybe you want a clear view of your claiming process. Maybe it's the reimbursement quietly slipping past, the manual work piling up on your team, or the simple need to know your claims will stand up under state and federal review. Whatever brought you here, we show up the same way: with hard-won expertise, software purpose-built around the people who actually use it, and support that stays long after go-live.From the first time a student is identified for services, through data integration, documentation, and claiming, we run alongside your team. The handoffs are where claims get complicated, so we help you catch the gaps before they become denials. This has always been a team effort. It's always been a Relay.
Relay in Numbers
Our North Star
Simplify IEP and Medicaid work for providers while helping administrative teams reduce manual work and feel more confident in compliance. It's a straightforward idea with a meaningful finish line. When providers want to use the software, the manual work gets lighter and the documentation gets done. When the documentation gets done, administrative teams stop guessing and start trusting the numbers. And when everyone trusts the work, they can turn back to the thing that mattered all along: helping students make progress.
That's the leg we're running now. We'd love to hand you the baton.
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What our clients say
“Relay has been a great support for our district in helping us navigate the ever-changing landscape of Medicaid and the Medicaid billing process. Our client success manager has been right on top of everything we need to know and responds within minutes to the needs of our teachers and staff.”
“Our district has been very pleased with the implementation of Relay this summer. Our client success manager has gone out of her way to figure out solutions to challenges we faced with changing from one provider to another. She has been quick with her responses to communication and we are so glad she is on our team.”
“Relay has been a positive force in helping us receive the maximum reimbursements. Our Client Success Manager is always quick to respond and to offer tips on maximizing logging. The portal is easy to use and training new staff takes little time. Relay helps to make my job as Medicaid Coordinator easier.”
Switching to Relay has been such a great move for our district! The platform gives us such great insights into our Medicaid billing and allows us to really close the gaps we didn't even know previously existed. The Relay team has been so amazing and helpful in getting our launch off the ground this year. I know help is always just an email away.
The Relay team made what could have been a complicated process feel organized and manageable from start to finish. Our representative is extremely knowledgeable and truly a joy to work with. She takes the time to ensure we understand every step and is always responsive to our questions. The entire team has also been incredibly helpful, maintaining open communication and consistent support throughout our partnership. We are very pleased with our decision to switch and look forward to continuing to work with Relay.
Switching to Relay for our Medicaid billing services has been the best decision and smoothest transition ever for our therapy and support staff. Our account manager is always available and eager to help in our challenging state. We have developed a great partnership with Relay and appreciate their knowledge, skills, and guidance.
Relay has made my job so much easier, and nobody is better than my Utah Medicaid Liaison!! She is amazing but her greatest quality is she cares. She makes sure I understand the process and is always right there to help.
Relay has been very helpful this year! We recently switched and Relay has answered all of my questions. They are very accessible and work hard for their clients. I am very excited for this journey with Relay.
We have been using Relay since 2016. Our Medicaid claiming has increased with revenue while decreasing districts’ time and effort. Howard County Public Schools are very happy with Relay billing system.
When searching for a company to support our district's Medicaid service documentation, Relay was the one company that understood each layer of this work and had solutions to simplify our processes. The team has been easy to work with, extremely responsive, and has truly built a system for our district.
Before Relay, we did not have a centralized system to document all our reimbursable education based Medicaid claims. We needed a format that was not only transparent and easy to use, but also allowed us to determine where we were coming up short and dive deeper into untapped streams of reimbursement that we were already providing, but just not claiming using relay, we now have a centralized system for documenting the services that we were already and continue to provide, along with greatly increasing our reimbursement due to claims being formatted and submitted in accordance with our state's regulations.
I've had the pleasure of partnering with Relay, and it has been a great and positive experience. The software is very user-friendly, and providers can quickly log services. Relay has saved us time, reduced billing errors, and allowed us to focus on increasing our reimbursements. One of the standout aspects of working with Relay is the exceptional support from our client success manager, who is always responsive, knowledgeable, and proactive in addressing any concerns.
Relay has been a godsend to our district for Medicaid billing needs. From the start they have answered our questions and explained how to improve our process to obtain the highest reimbursement. Their customer service and support have been invaluable and we highly recommend their services!
Relay is very user-friendly and has by far been the easiest system I have had to learn with this new job.
Give your team their time back
See how Relay makes special services simpler from the first log to the last claim.
