The Relay Approach
Go beyond claiming. Simplify every handoff from documentation to reimbursement, ensuring your district maximizes funding with total compliance and security.
Special Services Journey
Special services run on handoffs: the plan, the service, and the claim. Relay connects all three in one platform, so your providers document once, and the funding you've earned doesn't get lost between steps.
What our clients say
“Relay has been a great support for our district in helping us navigate the ever-changing landscape of Medicaid and the Medicaid billing process. Our client success manager has been right on top of everything we need to know and responds within minutes to the needs of our teachers and staff.”
Special Education Director
“Our district has been very pleased with the implementation of Relay this summer. Our client success manager has gone out of her way to figure out solutions to challenges we faced with changing from one provider to another. She has been quick with her responses to communication and we are so glad she is on our team.”
Special Education Director
“Relay has been a positive force in helping us receive the maximum reimbursements. Our Client Success Manager is always quick to respond and to offer tips on maximizing logging. The portal is easy to use and training new staff takes little time. Relay helps to make my job as Medicaid Coordinator easier.”
Medicaid Coordinator
Switching to Relay has been such a great move for our district! The platform gives us such great insights into our Medicaid billing and allows us to really close the gaps we didn't even know previously existed. The Relay team has been so amazing and helpful in getting our launch off the ground this year. I know help is always just an email away.
Direct of Student Support
The Relay team made what could have been a complicated process feel organized and manageable from start to finish. Our representative is extremely knowledgeable and truly a joy to work with. She takes the time to ensure we understand every step and is always responsive to our questions. The entire team has also been incredibly helpful, maintaining open communication and consistent support throughout our partnership. We are very pleased with our decision to switch and look forward to continuing to work with Relay.
Director of Special Education
Switching to Relay for our Medicaid billing services has been the best decision and smoothest transition ever for our therapy and support staff. Our account manager is always available and eager to help in our challenging state. We have developed a great partnership with Relay and appreciate their knowledge, skills, and guidance.
Financial Manager
Relay has made my job so much easier, and nobody is better than my Utah Medicaid Liaison!! She is amazing but her greatest quality is she cares. She makes sure I understand the process and is always right there to help.
Special Education Secretary
Relay has been very helpful this year! We recently switched and Relay has answered all of my questions. They are very accessible and work hard for their clients. I am very excited for this journey with Relay.
Special Education Director
We have been using Relay since 2016. Our Medicaid claiming has increased with revenue while decreasing districts’ time and effort. Howard County Public Schools are very happy with Relay billing system.
Medicaid Billing Analyst
When searching for a company to support our district's Medicaid service documentation, Relay was the one company that understood each layer of this work and had solutions to simplify our processes. The team has been easy to work with, extremely responsive, and has truly built a system for our district.
Medicaid Analyst
Before Relay, we did not have a centralized system to document all our reimbursable education based Medicaid claims. We needed a format that was not only transparent and easy to use, but also allowed us to determine where we were coming up short and dive deeper into untapped streams of reimbursement that we were already providing, but just not claiming using relay, we now have a centralized system for documenting the services that we were already and continue to provide, along with greatly increasing our reimbursement due to claims being formatted and submitted in accordance with our state's regulations.
Project Specialist
I've had the pleasure of partnering with Relay, and it has been a great and positive experience. The software is very user-friendly, and providers can quickly log services. Relay has saved us time, reduced billing errors, and allowed us to focus on increasing our reimbursements. One of the standout aspects of working with Relay is the exceptional support from our client success manager, who is always responsive, knowledgeable, and proactive in addressing any concerns.
Medicaid Lead
Relay has been a godsend to our district for Medicaid billing needs. From the start they have answered our questions and explained how to improve our process to obtain the highest reimbursement. Their customer service and support have been invaluable and we highly recommend their services!
Special Education Secretary
Relay is very user-friendly and has by far been the easiest system I have had to learn with this new job.
Support Services Secretary
Guiding Principles
Relay’s guiding principles reflect the values and character we aspire to every day with our solutions. As we build new features, these guiding principles ensure we deliver a solution that aligns with our beliefs.
Lead
Know what’s coming
Inform
It’s your data we help you use it
Educate
Increase Medicaid IQ
Simplify
Your time matters
Protect
We reduce risk
Give your team their time back
See how Relay makes special services simpler from the first log to the last claim.
